Frequently Asked Questions

Answers and information on our safe, effective and
environmentally-friendly cleaning solutions.

Pre Cleaning FAQ

Pre cleaning information for our visit to your premises.

  • How long does it take to dry?

    You can generally walk on the carpet 1-2 hours after the cleaning is complete. It is very important that you take care when walking from a damp carpet onto a hard surface such as tiles, lino etc. We recommend after cleaning has completed you place a towel where the carpet meets any tiled area to avoid slipping.

  • Do I need to vacuum first?

    Any unusual accumulation of soil on the carpet or furnishings should be vacuumed. Our cleaning process has a vacuum but a quick vacuum prior to our cleaning is advised.

  • Can I point out spots and stains?

    Yes. Please direct the technician’s attention to any spots or stains which may require special attention and if possible, what caused them. With proper identification, our trained technicians will have a better chance of removing spots and stains that are not permanent.

  • Can you remove urine odours and stains?

    We do everything possible to reduce or eliminate pet odours. However, due to the depth of contamination, urine deposits that are in the carpet fibres sometimes soak into the carpet backing, underlay, floorboards, or concrete floor. 

    As we are cleaning carpet fibres only, any urine contamination under your carpet may not always be accessible and further treatments maybe necessary. 

    Please advise your technician if you have any concerns regarding urine stains or odours on your carpet or furnishings. Also, for several days after cleaning you may notice an elevated odour due to higher humidity levels.

  • What can I expect from the Ciao Bella cleaning service?

    Our office staff would have given you an estimate over the phone or by email. Now the technician will walk through the area to be cleaned and inspect and measure the area and confirm the estimate and give you a quote before commencing.

    The quote will be the same as the estimate unless;

    1. The areas to be cleaned are larger than the areas you originally gave us.
    2. There are extra rooms or areas you would like cleaned.
    3. There is extra soiling than normal carpet cleaning and extra time and cleaning solutions is required.
    4. There are spots or stains that require extra treatment.
    5. If you require extra services such as Scotchguard carpet protection or anti allergen treatments etc.

    If there are to be any extra charges this will be discussed with you before cleaning commence and you agree to the price. 

    On 90% of our jobs the price does not change. A standard size room in the carpet cleaning industry is normally 12 square metres. 

    After inspection of your carpet the technician will decide whether your carpet is suitable for Dry cleaning or Steam Cleaning.

  • Do I remove small items?

    Please remove any small items such as dining room chairs, magazine racks, floor plants, etc. from any areas that are going to be cleaned. This will shorten processing time and return your carpet to normal use as soon as possible.

    In the bedrooms you can place items that are on the floor on top of the beds. The technician will move small furniture within reason. Any furniture that one person can be expected to move will be moved.

    Computer equipment, china cabinets, pianos, sectional sofas, large heavy sofas, entertainment centers, antique and fragile furniture cannot be moved. However, carpet underneath such items can be cleaned where sufficient room is available, or we can edge right around the base.

    Please remove all breakable items from furniture which will have to be temporarily moved, cleaned under, and placed back.

  • Can I provide special instructions?

    Yes. During the pre-inspection walk-through with your technician, please advise them of any special instructions to follow when moving your furniture. It is helpful to know about weak legs, loose table tops or previous repairs.

  • What about my children and pets?

    We like children and pets, however, because our technicians are working with machinery and cleaning solutions, we ask that you keep children and pets away from the immediate area of cleaning operation.

  • What if I have matters of concern?

    Before the technician starts cleaning please bring any other matters of concern to his attention. Please ensure the technician has quoted the job before commencement.

  • What is the Ciao Bella warranty?

    Our trained and qualified guarantee if our customers are not satisfied with our cleaning we will reclean the areas of concern at our expense, providing we are advised of any issues, within 14 days of the completion of cleaning.

    We are not able to extend this guarantee where areas of the carpets or furnishings are affected by permanent staining, fair wear and tear or discoloration.

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  • cleaning
  • restoration
  • residential and commercial

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Our Cleaning Process

The Ciao Bella 15 step process starts before we get to you.

  • 1

    Equipment sanitisation

    All equipment is sanitized and wiped down before we get to your premises.

  • 2

    Equipment testing

    Equipment is tested every day for optimal working preformance

  • 3

    Post inspection and assessment

    Post inspection and assessment with client, final price is confirmed before work starts.

  • 4

    Fabric test

    Identification fabric test 

  • 5

    Courtesy steps

    Courtesy steps (walk off mats, equipment mats, shoe booties

  • 6

    Pilate carpet

    Pilate carpet (if heavily soiled)

  • 7

    Pre vacuum

    Your carpet is pre-vacuumed.

  • 8

    Pre spay treatment

    Your carpet is pre-sprayed.

  • 9

    Agitate carpet (if heavily soiled)

    If heavily soiled, your carpet is now agitated.

  • 10

    Steam extract

    The steam extract process is performed. 

  • 11

    Stain treatment and removal

    Stain treatment and removal (max 2 stains removed inside quote per room).

  • 12

    Air dry carpets

    The carpets are now air dried.

  • 13

    Equipment removal

    We removal all of our equipment. 

  • 14

    Post inspection with customer

    We conduct a complete post inspection with customer.

  • 15

    Pilate carpet pile

    We pilate the carpet pile, for faster drying times.

  • 16

    Wipe down skirting boards

    We attentively wipe down all skirting boards.